星晨旅遊網站 www.mst.com.hk 及其關聯網站(下稱「本公司網站」)及星晨旅遊手機程式(下稱「手機程式」)是本公司專為旅遊人士提供旅遊相關資訊及旅遊產品訂購服務的網上平台，任何人士如瀏覽本公司網站或下載及使用手機程式，即表示已閱讀、理解並接納本政策及同意受其約束。
在香港私隱權保護政策下，客戶可以要求檢查我們有否儲存閣下的個人資料；取 得已被公司儲存個人資料的副本；要求本公司更改不準確的個人資料；以及隨時更改或刪除本公司所持有客戶之個人資料。倘若客戶要求取得、修改或刪除有關資料，請以書面形式郵寄至「香港九龍灣宏照道33號國際交易中心19樓9-12室 顧客服務部收」。
本公司採用SSL(Secure Sockets Layer)加密處理機制進行資料加密，以保障網上訂購及付款交易。但是，互聯網的急速發展會帶來必須留意及預防的新風險，因此本公司仍無法保證任何在互聯網上的傳輸有百分之百的安全性。客戶明確同意其使用網絡服務所存在的風險將完全由其自己承擔。
若客戶對本公司的私隱政策有任何查詢、疑問或建議，歡迎以書面形式郵寄至 「香港九龍灣宏照道33號國際交易中心19樓9-12室 顧客服務部收」。
Morning Star Travel Service Limited (referred hereinafter as “Morning Star Travel” or the “Company”) is committed to safeguarding the personal data and privacy of its customers. The Company formulates the policy in relation to the collection, use, retention, disclosure, transmission, protection and access of personal data (referred hereinafter as “This Policy”) in compliance with the requirements of Chapter 486 of the laws of Hong Kong - Personal Data (Privacy) Ordinance.
The website of Morning Star Travel at www.mst.com.hk and its associated websites (referred hereinafter as the “Company’s Website”) and the mobile application of Morning Star Travel (referred hereinafter as the “Mobile App”) are online platforms established for the purposes of providing travel-related information and travel products booking services to travelers, any person who browse the Company’s Website or download and use the Mobile App represents he or she has read, understood and accepted This Policy and agreed to be bound by it.
MST Star Club is a membership service established for the customers of Morning Star Travel, members of MST Star Club are also protected by the terms and conditions of This Policy, the customers as referred to in This Policy also include members of MST Star Club.
Purpose of Collection of Personal Data
The Company only collects and keeps those personal data relevant to the Company’s business operations and the understanding of our customers’ travel needs, so as to enable us to provide better services and products to our customers. The Company uses our customers’ personal data, in order to contact them and provide services and privilege offers information to them, and to promote the Company’s products and services. The Company will not sell, exchange or disclose our customers’ personal data to third party (does not include the member companies within the group that the Company belongs to (referred hereinafter as the “Affiliated Companies”)) for sales promotion or other purposes.
Types of Personal Data Being Collected
No matter through online or offline channels, in the course of processing certain applications or bookings, Morning Star Travel may require its customers to provide personal data including name, gender, age, identity document number, telephone number, email address, correspondence address, credit card information, etc. If customers refuse to provide such information, Morning Star Travel may be unable to process the applications or bookings, customers may be denied to access certain webpages of the Company’s Website or to use certain functions of the Mobile App. If you are under the age of 18, consent from your parent or guardian is required before you give us any personal data.
If customers are only visitors of the Company’s Website or Mobile App, and not registering as MST Star Club member or purchasing products online, they are not required to provide the aforesaid personal data to browse the Company’s Website or to use the Mobile App.
The cookies deployed on the Company’s Website or Mobile App (if any) will not be used to collect personally identifiable information. Cookies are small computer files that can be stored in computer for the purposes of obtaining configuration information and analyzing browsing habits, and cannot retrieve your personal data from computer directly. Cookies can save you from registering again when re-visiting websites or applications. Customers can refuse to accept cookies by modifying the internet options or browsing preferences of your computers, but customers will then be unable to activate certain functions, which require registration, of websites or applications.
The Use of Personal Data
The Company will treat the personal data of customers who have browsed the Company’s Website or used the Mobile App and our customers’ personal data in our custody strictly confidential. However, when customers enquire or book travel products, the Company shall pass the necessary personal data of our customers to airline and transport companies, hotels, travel agents, insurance companies or other companies and their agents or related companies which have to know such information for processing the transactions. When such information is passed to the aforesaid parties, it will be under the protection of the privacy policies of such parties, the Company does not bear any responsibility towards the way in which such information is handled and used by the aforesaid parties.
The Company shall use the personal data collected from our customers for the following purposes:
- To execute customers’ booking instructions and advise them the booking status;
- To verify customers’ identities;
- To process members registration and services application of MST Star Club;
- To handle daily operations and management of MST Star Club;
- To send information relating to the Company’s, its Affiliated Companies’ and/or its co-operating merchants’ privilege offers, services, benefits, rewards and other important travel-related information and news to our customers;
- To devise travel products and services;
- To prepare reports without personal identity data for the Company or customers;
- For research, development plan, product and service improvement of the Company and/or its Affiliated Companies, and their suppliers or co-operating merchants;
- To carry out data matching and allows the Company and/or its Affiliated Companies, and their suppliers or co-operating merchants to utilize the result of such data matching for product and services promotion to customers;
- To serve as the information or data source for group tour and other travel-related services;
- To investigate compliant, suspected transactions and for risk management;
- To prevent and detect crime, and report crime in accordance with the laws;
- Any other purposes relating to the abovementioned matters.
The Company treats our customers’ personal data strictly confidential, but may disclose it to the following parties for the abovementioned purposes:
- The agents, sub-contractors or third party suppliers that provide administration, telecommunication, computing, printing, postage or other operational services to the Company;
- Any person who has acknowledged confidentiality responsibility to the Company, including the Affiliated Companies, agents, sub-contractors or third party suppliers of the Company;
- A disclosure duty towards any person in accordance with a legally bounding requirement, rules and regulations as laid down by the government or regulatory bodies, or as required by a legal procedure.
Un-subscription of Promotional Information
If customers have registered to subscribe for promotional information, Morning Star Travel will from time to time deliver promotional information relating to travel and other products and services through different communication channels to the customers. Should customers prefer not to receive promotional information, please let us know by submitting your request through the Enquiry webpage of the Company’s Website, the Company will handle your request as soon as possible after receiving. On the other hand, customers can click the related function button at the bottom of our promotional emails to un-subscribe from receiving promotional emails in the future.
The Company will deliver its, its Affiliated Companies’ and/or its co-operating merchants’ promotional information through the mobile application of Morning Star Travel to customers who have installed the Mobile App, if customers do not want to receive such information, they can do so by deleting the Mobile App from their mobile phones.
By registering as MST Star Club members, customers will automatically subscribe for receiving promotional information of the Company, its Affiliated Companies and/or its co-operating merchants, otherwise customers cannot receive information regarding members’ exclusive discounts, benefits, privileges and co-operating merchants’ rewards. Nevertheless, MST Star Club members may unsubscribe to receive such promotional information by indicating their choice in the member registration form or by following the procedure as mentioned above.
Access To and Alteration of Personal Data
Under the privacy protection policy in Hong Kong, customers have the right to request the Company to check whether we are retaining their personal data, to request a copy of the personal data being retained, to request amendment of incorrect personal data, and to request alteration or deletion of personal data. If customers would like to access, alter or delete their personal data, please inform us in writing by mail to “The Customer Service Department, Unit 1909-12, 19/F., Exchange Tower, 33 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong”.
Under the Privacy Ordinance, the Company has the right to impose a reasonable charge for handling enquiry regarding our records of personal data.
Security Measures for Personal Data
The Company endeavors to safeguard the personal data of our customers, which can only be accessed and handled by authorized employees when it is absolutely necessary to do so. The Company adopts various internet security measures and technologies to protect the personal data submitted by customers through internet.
The Company adopts SSL (Secure Sockets Layer) technology for data encryption, to protect online booking and payment transactions. However, the rapid development of internet will bring about new risks that require attention and precaution, the Company is unable to guarantee 100% safety for data transmission on the internet. The customers acknowledged and agreed that the risks of using internet services shall be fully borne by the customers.
The Company reserves the right to modify This Policy, to update, amend, republish or change its contents. Customers are recommended to visit this webpage regularly, to keep themselves updated on the latest contents of This Policy.
Enquiry and Suggestion
If customers have any enquiry, query or suggestion, please write to us by mail to “The Customer Service Department, Unit 1909-12, 19/F., Exchange Tower, 33 Wang Chiu Road, Kowloon Bay, Kowloon, Hong Kong”.
Morning Star Travel Service Limited